In the case of ITA Airways, the customer can cancel his/her booked ticket and request a refund. The ITA Airways cancellation policy however provides that the passenger is required to pay a fee on the flight cancellation. +1(855) 435-7217(OTA) https://medium.com/@paul.flyfarez/what-is-the-ita-airways-cancellation-policy-and-refund-fee-712501ff55b6