Restore your device by performing a reset SimpliSafe camera. Locate the reset button on the back of the camera. Use a paperclip to press and hold the button until you hear a chime or see the light flash. This will clear the camera's settings and disconnect it from your account, making it ready for a fresh setup. Troubleshoot connectivity issues. https://simplisecur.com/how-to-reset-simplisafe-camera/